Shipping Information
The Role Play Goblin
Westeinde 24a, 2512HD, Den Haag
Email: info@theroleplaygoblin.nl
Shipping Rates
| Destination | Standard Rate | Free Shipping |
|---|---|---|
| Netherlands | €6.95 | Orders €125+ |
| Belgium & Germany | €11.95 | Orders €150+ |
| Rest of EU | €11.95 | Orders €150+ |
| Local Pickup (Den Haag) | €2.50 | — |
All prices include VAT. Shipping is charged at 21% VAT.
VAT Rates
- Books: 9% VAT (reduced rate)
- All other products: 21% VAT (standard rate)
Delivery Times
- Netherlands: 1-3 business days
- Belgium & Germany: 2-5 business days
- Rest of EU: 3-7 business days
Orders placed before 16:00 on business days are usually shipped the same day. Delivery times are estimates and not guaranteed.
Shipping Carrier
We ship via PostNL. You will receive a track & trace code by email once your order ships.
Local Pickup
Prefer to collect your order? Choose “Local Pickup” at checkout.
Address: Westeinde 24a, 2512HD Den Haag
You will receive an email when your order is ready for collection. Orders must be collected within 14 days.
Order Processing
- Orders are processed Monday–Friday
- Orders placed on weekends or holidays are processed the next business day
- Payment must be completed before shipping
- Orders are shipped in the order they are received
Shipping Destinations
We currently ship to all EU countries. For shipping outside the EU, please contact us for a quote.
Large or Heavy Orders
Orders containing multiple heavy items (terrain boxes, large book sets) may require additional shipping. We will contact you if additional charges apply before shipping.
Delivery Issues
If your package hasn’t arrived within the expected timeframe:
- Check the tracking link in your shipping confirmation email
- Allow 1-2 extra business days for carrier delays
- Contact us at info@theroleplaygoblin.nl with your order number
Undeliverable Packages
- Packages returned to us due to incorrect address, refusal, or failed delivery attempts will be refunded minus shipping costs
- Please ensure your delivery address is correct and someone is available to receive the package
Damaged Packages
If your package arrives damaged:
- Note damage on the delivery receipt if possible
- Take photos before opening
- Document the contents and any damage
- Contact us within 48 hours at info@theroleplaygoblin.nl
Questions?
Email us at info@theroleplaygoblin.nl
Last updated: December 2025